Frequently Asked Questions
Everything you need to know about your VAIO experience
What is the standard shipping time for VAIO laptops?
Orders for in-stock VAIO laptops typically process within 1-2 business days. Standard shipping takes 3-5 business days, while expedited options are available at checkout for faster delivery.
What is your return policy for electronics?
We offer a 30-day return policy for all VAIO devices. The product must be in its original packaging, including all accessories and manuals, to qualify for a full refund.
Do VAIO laptops come with a manufacturer warranty?
Yes, all new VAIO laptops come with a standard 1-year limited hardware warranty that covers manufacturing defects. Extended protection plans can be purchased during the checkout process.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and financing options through Affirm to help you pay for your purchase over time.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
Are VAIO products eligible for international shipping?
Currently, we ship directly to customers within the United States and Canada. For other regions, please check our authorized international distributor list on our global website.